Rachel Barclay

Rachel Barclay

Rachel’s had a varied career at Utilitywise, but she’s finally found her niche.

Can you tell me how long you have worked for UTW?

Two years in total. In my current role, eight months.

What do you like about working at Utilitywise? What’s challenging and interesting?

I love how diverse Utilitywise is, no two days are the same. I love being surrounded by my colleagues and watching them all grow and progress on their own personal and professional journey and Utilitywise will do anything to help them succeed. There are certain things that are challenging, but this makes it interesting!

 What was your first role here at Utilitywise? How have you progressed?

When I joined UTW, I was the first intake on the Business Engagement Team, it was a very different role back then. I quickly started helping out with the Technical Team on Customer Care and as soon as I passed my probation, I went for the interview to join. I secured a place on the team and stayed there for one year whilst I figured out what I really wanted to do. Just as I was dipping my toe into the world of Internal Communications a job came up to cover Maternity Leave. I jumped at the chance and I’ve been here ever since.

I’ve just had the great news that after the Maternity cover ends, I will be kept on in this role permanently.

What moment are you most proud of in your career with Utilitywise?

I think the thing I’m most proud of is how I’ve progressed into an area that I love. I knew nothing about Internal Communications (I thought I did – but there’s a lot more to it!) and I’ve learnt a lot since I joined. I’m really proud of how far I’ve come.

To pinpoint one particular moment, it would have to be our Charity Day. I was so involved in organising this and it went so well. It was such a great day and knowing we were raising money for good causes made this even better!

Was progression originally what you desired in your career with UTW? Was the role you are in now something you were immediately drawn to? What else are you looking for?

I always knew I wanted to progress. I was never very happy in a front line role but I only figured out what I actually want to do career wise last year. I always knew I wanted a career and not just a job, but it took a while to figure out where that would be. I hope that this role continues to take me to where I want to be, which is to learn as I go to expand my experience, expand my knowledge and eventually progress into a higher role with greater responsibility.

What did you do to get where you are today?

I learn and ask questions. I also do my research, take my own initiative and set my own goals. I’m a believer in always having a personal development plan (PDP). Whether that’s on paper or in my head, I have goals that I always strive to hit.

What would be your advice to other colleagues wanting to progress within the company?

Don’t just sit back and expect it to come to you. If you want to be somewhere do your research, network and make sure you stand out. Don’t expect to be noticed for doing your job, you need to go above and beyond.