Are you a Utilitywise customer?

Are you a Utilitywise customer?

If you’re already a Utilitywise customer and you have a question about your account, please contact our Customer Services team.

Get in touch

If you’re a Utilitywise customer and are having issues with your energy and water accounts, please contact our Customer Services team. You can also talk to them about your Utility Management Plan, including how and when each part of your plan will be delivered.

Telephone 0330 303 3313, email us or complete the form below to get in touch.

How to make a complaint

We take complaints very seriously. If you have any issue or problem with any aspect of our service or products please do not hesitate to contact us.

What you can expect:

  • An acknowledgement email or telephone call upon receipt of your complaint.
  • Your complaint will be investigated within 10 working days.
  • More complex issues may take longer to resolve. In this instance you will be updated with an expected date of completion.

Contact us

If you have any questions or would like us to get in touch, please contact the Utilitywise team using the form below.

New to Utilitywise? Get in touch

New to Utilitywise? Struggling with bills? Get in touch to find out what we can do for your business.

Learn More

Are you a Utilitywise customer?

If you’re already a Utilitywise customer and you have a question about your account, please contact our Customer Services team.

Learn More

Investor Relations

Are you an investor or thinking about investing? Please click here to find out how you can get in touch.

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Become a Partner

Utilitywise can provide a compelling energy and water management offer for your members or clients. Find out how to become a partner.

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Press and Media

Contacts at our appointed PR agencies.

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Utilitywise Careers

Interested in a career at Utilitywise? View our current vacancies and find the right role for you.

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