We did away with bill confusion for the team at Pathway to Prospects.
Pathway to Prospects is a limited company that supports vulnerable young people from 16 to 21 years of age, and vulnerable adults across the UK’s north-west. It includes providing a number of semi-independent housing for young people in the care system and adults requiring assisted living. It gives them stability, safety and a nurturing environment. The company won the most trusted small business award for companies with a turnover of less than £1m last year.
When Utilitywise contacted Pathway to Prospects in April 2016, we discovered a variety of issues with its current gas and electricity supplier that were causing confusion and frustration. The client was receiving contradictory bills and credit notes, which left it with no idea of what was owed, and the supplier rarely actioned anything it asked of them. One example was a no-show by engineers to fix a meter but bills still arriving referencing the incorrect meter.
In August 2016, Beverley Foster, a member of Utilitywise’s Display Energy Certificate team, helped Pathway to Prospects to end its agreement with its current supplier and create new contracts with different suppliers at a better rate.
To simplify arrangements still further, she arranged for all the contracts to end around the same time – considerably reducing one reason for bill confusion. She provided an Account Manager who now helps Pathway to Prospects with billing queries, saving time for Senior Office Co-ordinator Nick Joslyn to do other tasks as he no longer has to contact the supplier direct.
The installation of the energy consumption portal SmartDash, as part of our Utility Insight monitoring and reporting system, now gives him information that will help the company keep costs down and monitor all its sites.
By reducing costs, the company can provide more for the young people it serves and look after its staff by providing treats and rewards.
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“Utilitywise helped me to understand more about utilities and what I should look out for. Beverley was a massive help in educating me on what to be aware of when setting up new tenancies in the future. I couldn’t list all the things she’s helped me with. I appreciate all the help she’s given me, over and above what is expected of her.”
Senior Office Co-ordinator