“The nature of my work means I don’t have time to be dealing with lots of phone calls and comparing what’s on offer,” says Kim. We took the burden off her hands.
Kim Gorny runs Oakridge Lynch Post Office – known locally as Kim’s Shop – in Gloucestershire. She first started using Utilitywise’s services half-way through 2014 when she was contacted by one of its team members, Victoria.
“We talked about when my contracts would be up for renewal and agreed Utilitywise would look into ways to get the best deal for me when renewal time was coming up.
“They shopped around on my behalf to work out what the best deal for my business’ electricity needs was. Having looked into the different options, in the first instance Utilitywise liaised with my current supplier to try to help me stay with them. But when the current provider was unable to match the most cost-effective quote Victoria’s research had turned up, we decided to switch electricity suppliers instead to go with Utilitywise’s recommendation.
“A small business like mine gets a lot of calls from different energy companies around renewal time. As the nature of my work means I don’t have time to be dealing with lots of phone calls and comparing what’s on offer, it was a great help to simply hand these on to Victoria, who had given me her mobile number for this purpose.
“Utilitywise made it easy to switch providers, dealing with everything to do with the switching process, including getting a final bill from my existing supplier. When this bill turned out to be incorrect I didn’t need to worry about it – Utilitywise sorted it out. The switch itself was hassle-free with no loss of service.
“I must admit I was sceptical at first, having never used an energy broker before. However, those worries were put aside by the efficient way Vicky presented the information and then handled the changeover. After we completed the switch, she continued to be available to me and sorted out a couple of unforeseen problems. I would feel total confidence in using Utilitywise’s services in the future and recommending them to other business owners.”