Fixed Account Manager

Fixed Account Manager

We are currently seeking a Fixed Account Manager to join the Procurement team based at our office in Redditch.

Fixed Account Manager

Location: UK – Redditch

The Role

The Fixed Account Manager will provide high-quality analysis of contract renewal options and within-day query resolution for an allocated portfolio of Procurement Accounts. The Fixed Account Manager will work collaboratively with the associated Account Director for the allocated accounts; tendering and negotiating client energy supply contracts, liaising directly with the client on the day of completing their renewals, identifying appropriate products and services and providing the latest market information.


  • Provide market advice, indicative reports and price trackers to clients in conjunction with contract renewals;
  • Advise clients on all aspects of energy contracts, and consumption whilst maintaining high standards of quality;
  • Take ownership of discussions with the client on our recommended contract options to answer any questions the client may have;
  • Tender and negotiate client supply contracts;
  • Provide resolution to straightforward queries;
  • To manage the tendering for any contracts required by clients that do not fit into standard fixed/flex, gas or electricity tendering – this may include support of other teams within the business who complete the procurement of alternative fuels (e.g. oil, LPG) or assisting clients with overseas contracts where possible;
  • Check renewal analysis reports put together by colleagues before they are sent to clients;
  • To maintain a good working knowledge of the most recent Gas/Electricity/Oil/Coal and Carbon market movements creating a commercial relationship that clients consider a partnership;
  • To manage the OJEU processing for tendering as required by clients;
  • To maintain, develop and strengthen professional relationships with suppliers. Understand supplier constraints, timescales and processes to improve service and manage client expectations;
  • Attend client meetings where appropriate;
  • Maintain records, databases and files and adhere to ISO 9001 quality processes and procedures;
  • Identify any inefficiencies within the current processes and systems and suggest ideas for improvements;
  • To record and report supplier feedback to the line manager to assist supplier analysis and improve supplier review process;
  • To identify opportunities for additional Utilitywise Group products and services to their existing client base and report to the Account Director;
  • Maintain, build and strengthen professional relationships with colleagues, suppliers and clients;
  • Provide relevant and timely Management Information to your manager as requested;
  • Communicate any relevant news or information to colleagues;
  • Ensure that your Team Manager is kept up to date at all times, referring issues and potential risks to client relationships.



  • Minimum GCSE grade C or equivalent  in Maths and English.


  • Degree Qualified.



  • Experience in building strong working relationships with contacts at all levels, including senior executives.

Personal Qualities, Aptitudes, and Skills

  • A good commercial awareness;
  • An effective communicator, both verbally and in writing;
  • Professional and enthusiastic approach, well presented and business-like;
  • A team player demonstrating good working relationships with their colleagues and peer group;
  • A creative approach to problem solving and a good eye for detail;
  • Excellent organisation skills with the ability to prioritise workloads;
  • Strong negotiating and persuading skills;
  • Confidence in using IT systems, in particular Microsoft Excel and Word;
  • Full clean driver’s licence.

Additional information

  • Proof of eligibility to work within the UK;
  • International travel required;
  • References to cover last 5 years’ employment.

To apply for this position, please send your CV and a covering email to

The Company

Utilitywise is a high paced, high growth business that exists to support businesses of all shapes and sizes with their utility needs, be they simple or complex, by connecting our customers with the very best products and services in the market. Over the past ten years, Utilitywise has grown from a fledgling business to one that now supports tens of thousands of businesses across the UK and Ireland, and into Europe. From simply securing a great energy deals via our unrivalled relationships with suppliers, through to intelligent technology solutions, compliance expertise and innovative procurement services we can help businesses to save time, effort and money so they can focus on doing what they do best.

Our mission never stops however, and we are constantly exploring new ways to grow our business and deliver for customers with unique and differentiated propositions and channels.

The Group operates from its headquarters at Cobalt Business Park in North Tyneside and currently employs approximately 1,600 staff across its operations.

Utilitywise was founded in 2006 as an energy procurement service provider for UK businesses. It has since grown and is now an established independent energy procurement and energy management business, it listed on the AIM market in 2012.

The Company negotiates rates with energy suppliers on behalf of business customers, provides an account care service and offers a range of products and services designed to help customers manage their energy consumption. Customers are based throughout the UK and in the Republic of Ireland, across a variety of industry sectors and the public sector, and range in size from small single site customers to large multi-site customers. In total Utilitywise has c.38,000 customers split across the two divisions; enterprise and corporate.

The Group has achieved strong revenue growth to date, seeing revenues rise from £11.7m in the financial year ended 31 July 2011 to £84.5m at financial year end July 2016. This is a result of strong like-for-like growth and the acquisitions of Clouds Environmental Consultancy, Aqua Veritas Consulting, Energy Information Centre and t-mac Technologies. Adjusted profit before tax rose from £16.7m in 2015 to £18.3m in 2016. Utilitywise has enjoyed in excess of 20% revenue growth year on year.

As the Group seeks to expand further, it has strengthened its already robust management team with the appointments of Brendan Flattery as CEO in October 2016 and more recently the appointment of Richard Laker as CFO in January 2017.

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