Account Director

Account Director

Utilitywise is seeking a confident and self-motivated Account Director for its Corporate Division.

The Company

Utilitywise is a high paced, high growth business that exists to support businesses of all shapes and sizes with their utility needs, be they simple or complex, by connecting our customers with the very best products and services in the market. Over the past ten years, Utilitywise has grown from a fledgling business to one that now supports tens of thousands of businesses across the UK and Ireland, and into Europe. From simply securing a great energy deals via our unrivalled relationships with suppliers, through to intelligent technology solutions, compliance expertise and innovative procurement services we can help businesses to save time, effort and money so they can focus on doing what they do best.

Our mission never stops however, and we are constantly exploring new ways to grow our business and deliver for customers with unique and differentiated propositions and channels.

The Group operates from its headquarters at Cobalt Business Park in North Tyneside and currently employs approximately 1,600 staff across its operations.

Utilitywise was founded in 2006 as an energy procurement service provider for UK businesses. It has since grown and is now an established independent energy procurement and energy management business, it listed on the AIM market in 2012.

The Company negotiates rates with energy suppliers on behalf of business customers, provides an account care service and offers a range of products and services designed to help customers manage their energy consumption. Customers are based throughout the UK and in the Republic of Ireland, across a variety of industry sectors and the public sector, and range in size from small single site customers to large multi-site customers. In total Utilitywise has c.38,000 customers split across the two divisions; enterprise and corporate.

The Group has achieved strong revenue growth to date, seeing revenues rise from £11.7m in the financial year ended 31 July 2011 to £84.5m at financial year end July 2016. This is a result of strong like-for-like growth and the acquisitions of Clouds Environmental Consultancy, Aqua Veritas Consulting, Energy Information Centre and t-mac Technologies. Adjusted profit before tax rose from £16.7m in 2015 to £18.3m in 2016. Utilitywise has enjoyed in excess of 20% revenue growth year on year.

As the Group seeks to expand further, it has strengthened its already robust management team with the appointments of Brendan Flattery as CEO in October 2016 and more recently the appointment of Richard Laker as CFO in January 2017.

The Role 

Reporting in to the Head of Account Management and Business Development, the Account Director will be allocated a customer base to which they will deliver exceptional customer service. The Account Director will ensure the retention of these customers, as well as upselling and cross selling our range of products and services relevant to that customer’s needs and requirements.

The Account Director will be responsible for managing their own group of customers, working efficiently and ensuring that they benefit from business reviews and product & service updates, as well as market intelligence and compliance information.

The successful candidate will be expected to develop and nurture relationships with customers so that they become long-term commercial customers. You will need to identify the needs of your customer, and look for opportunities to add additional value to both the customer, and to Utilitywise.


  • Achieve weekly/monthly/quarterly key performance indicators  (KPIs) based around high levels of customer service and efficiency.
  • Establish a relationship with all our customers that ensures their overall satisfaction with Utilitywise and its associated products, which will strengthen their adoption and ensure contract renewal.
  • Deliver a premium experience for our clients by understanding their business objectives and KPIs, ensuring that Utilitywise delivers against them.
  • Act as a trusted adviser, advocating client needs back to Utilitywise’s internal customer support, product, engineering and sales teams.
  • Successfully upsell Utilitywise products and discover new revenue opportunities.
  • Increase renewal rates and reduce churn.
  • Influence future lifetime value through higher product adoption and customer satisfaction scores.
  • Develop strong relationships with our internal teams to support your accounts.
  • Client meetings will be performed both over the phone and face-to-face.
  • Meet the needs of your customers through effective questioning and delivering suitable products and services, which are valued by the customer.
  • Identifying opportunities for additional revenue and converting customers into long-term commercial customers.
  • Improve the brand of the business by achieving great customer feedback via NPS/case studies and testimonials.
  • Adhere to compliance and quality standards at all times.

Qualifications and Experience


  • Minimum of 12 months’ customer service/customer relationship management/technical experience – preferably within a similar industry or sector.

Personal Qualities, Aptitudes, and Skills

  • An instinctive understanding of what quality service means and the drive and professionalism to deliver quality service, even under pressure.
  • Knowledge of the energy sector is useful, but not essential because we offer a comprehensive training programme.
  • Communicates effectively and professionally to all customers and colleagues.
  • Works as part of a team supporting colleagues where necessary.
  • Self-motivated and focused on continually achieving and exceeding targets.
  • A proactive and motivated approach to work.
  • Able to manage a large customer base and administer customer accounts efficiently.
  • A forward thinking, innovative approach to ensure all KPIs and objectives are met.

Additional information

  • This role requires proof of eligibility to work within the UK.
  • You will need to supply references to cover the last 5 years’ employment.
  • The role may involve some occasional travel to other Utilitywise sites as required.

To apply for this position, please send your CV and a covering email to

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