Customer & Market Insight Manager

Customer & Market Insight Manager

We’re looking for a Marketing Insight Manager to join our Marketing team.

Customer & Market Insight Manager

The Role

We are looking for a Customer & Market Insight Manager to join our Marketing team.

As Insight Manager your main responsibility will be researching and assembling key industry and customer trend information and converting it into actionable insight to help identify opportunities and steer the business forward.

You will be providing insight from various angles, working closely with the Head of Data & Insights and Head of Product Development.

Your working hours will be Monday to Friday 9am until 5pm. However, you may be required to work additional hours during busy periods therefore flexibility will be an advantage.

The Company

Utilitywise is a high paced, high growth business that exists to support businesses of all shapes and sizes with their utility needs, be they simple or complex, by connecting our customers with the very best products and services in the market. Over the past ten years, Utilitywise has grown from a fledgling business to one that now supports tens of thousands of businesses across the UK and Ireland, and into Europe. From simply securing a great energy deals via our unrivalled relationships with suppliers, through to intelligent technology solutions, compliance expertise and innovative procurement services we can help businesses to save time, effort and money so they can focus on doing what they do best.

Our mission never stops however, and we are constantly exploring new ways to grow our business and deliver for customers with unique and differentiated propositions and channels.

The Group operates from its headquarters at Cobalt Business Park in North Tyneside and currently employs approximately 1,600 staff across its operations.

Utilitywise was founded in 2006 as an energy procurement service provider for UK businesses. It has since grown and is now an established independent energy procurement and energy management business, it listed on the AIM market in 2012.

The Company negotiates rates with energy suppliers on behalf of business customers, provides an account care service and offers a range of products and services designed to help customers manage their energy consumption. Customers are based throughout the UK and in the Republic of Ireland, across a variety of industry sectors and the public sector, and range in size from small single site customers to large multi-site customers. In total Utilitywise has c.38,000 customers split across the two divisions; enterprise and corporate.

The Group has achieved strong revenue growth to date, seeing revenues rise from £11.7m in the financial year ended 31 July 2011 to £84.5m at financial year end July 2016. This is a result of strong like-for-like growth and the acquisitions of Clouds Environmental Consultancy, Aqua Veritas Consulting, Energy Information Centre and t-mac Technologies. Adjusted profit before tax rose from £16.7m in 2015 to £18.3m in 2016. Utilitywise has enjoyed in excess of 20% revenue growth year on year.

As the Group seeks to expand further, it has strengthened its already robust management team with the appointments of Brendan Flattery as CEO in October 2016 and more recently the appointment of Richard Laker as CFO in January 2017.

Responsibilities

  • Lead on all aspects of Market Research, interpretation and presentation across both Enterprise and Corporate;
  • Develop a thorough understanding of the industry and provide relevant insights across the Marketing team and business operation;
  • Develop a method by which to monitor competitor activity and understand brand essence, attributes and direction;
  • Be the authority on the customer, understand the attitudes and behaviours of each market segment, in order to identify potential opportunities around proposition and product development.

Qualifications/Training

Essential

  • Exceptional knowledge of B2B research methodology;
  • Excellent presentation skills.

Desirable

  • Energy market experience.

Experience

Essential

  • Strong background in both qualitative and quantitative research methodologies in a B2B environment;
  • Use of PowerPoint.

Desirable

  • Experience of presenting at all levels.

Personal Qualities, Aptitudes, and Skills

  • Excellent communication skills;
  • Working to strict deadlines;
  • Ability to interpret and analyse research, providing insight in a presentable format;
  • Ability to prioritise;
  • Ability to work autonomously and as part of team;
  • Flexibility;
  • Innovative.

Additional information

  • Proof of eligibility to work within the UK;
  • References to cover last 5 years employment.

To apply for this position, please send your CV and a covering email to recruitment@utilitywise.com.

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