Anglian Water is setting the wheels in motion for almost half a billion pounds of investment in the East of England for the coming financial year.
The funds will be ploughed into areas that customers say matter most to them after views were gathered during the company’s biggest ever public consultation, which shaped its £5 billion Business Plan to 2020.
These include continuing with a £60 million war on leakage; providing top quality drinking water; protecting against severe weather such as drought and flooding; and tackling the impacts of climate change.
This year’s investment will be paid for by average bills of just £1.15 per day for an entire household. Bills remain lower than they were four years ago following Anglian Water’s price cuts in 2015.
This investment will also underpin great service for companies entering into the market to sell water and water recycling services to non-household customers, such as businesses, schools, prisons, churches and charities.
Anglian Water has launched a new division to look after these water retailers, now that all non-household customers can chose who they buy from, following a change in the law at the start of April.
Anglian Water will supply the same water and sewerage services through the same pipes but independent retailers will manage all non-household customers’ billing and account enquiries, such as meter reading.
Ian Rule, Anglian Water’s director of customer services, said: “This is a massive investment in the region. It’s based on what our customers tell us really matters to them. We aim to act on those priorities, while keeping bills as low as possible for as long as we can.
“This month also sees really significant changes for businesses in England and Wales; now all non domestic customers can choose their water supplier.
“While we won’t typically deal directly with these businesses anymore, we need to provide first class service to the retailers who will look after them. We’ve set ourselves up to do just that.”
Anglian Water is now three years into its business plan which runs from 2015 to 2020. Later this year the company will again ask customers to have their say, sharing how they want their bills to be invested, as a plan for 2020–2025 is developed.
Rule added: “In 2015 we committed to invest £5bn in five years to maintain and improve water and water recycling services across the region. But looking after the vast network is a never-ending job, so we’re looking beyond 2020.”