Businesses lack skills to pay the bills

Businesses lack skills to pay the bills

Business people admit they are baffled by utility statements.

Press Release

Business people admit they are baffled by utility statements

Data released today by one of the UK’s leading energy and water consultancies, Utilitywise, shows that 1 in 5 business people admit that they don’t understand their commercial energy bill. 60% of businesses were unable to identify that E or A readings mean estimated or actual, whilst a quarter (25%) did not understand the term unit rate.

The issue is not confined to micro and small businesses of 1 to 49 employees; almost the same number (1 in 6) of those employing 50 to 249 staff reported that they too don’t have the skills they need to make sense of their regular statements. Those with the biggest issues included business people in Sheffield (60%) and Liverpool (40%) who said they didn’t understand the information provided on utility bills, and businesses in the manufacturing sector where a third (33%) confessed their ignorance.

The data also reveals that as many as 2.19 million businesses never, or only occasionally, check their energy bills. This is despite the fact that three-quarters of SMEs believe they pay too much for their utilities. Whilst 23% of business decision makers cite lack of time for the reason they don’t double check the bill is correct, a further 23% simply trust that the total is likely to be accurate. Yet, Utilitywise’s own information shows over 60% of businesses are reliant on estimated bills.

With 46% of small businesses believing that energy prices will go up in the next year Utilitywise is committing resources to help business people get the information they need to make sense of their bills, and the energy market.

Andrew Richardson, Deputy CEO of Utilitywise, said:

“Businesses need help to navigate the energy market. That starts with understanding your statements. The terminology can be confusing, but it’s important to get a handle on it because it impacts a business’ bottom line: if you don’t know that you’re paying an estimated bill you can be in for a nasty surprise. With more than 22,000 business customers, the team at Utilitywise believes passionately in making the energy sector easier to do business with. It shouldn’t be complicated, confusing or opaque. Instead, we strive to take the hassle out of managing your energy, and the first place to start is by making bills less baffling.

“That’s why we’re determined to help all businesses to get the skills they need to pay the bills. It’s why we’ve set out all the information businesses need to better understand their utility statements in our Utilitywise guide, and why we’re hosting tweet chats to answer common questions.”

Utilitywise’s top tips for businesses include:

  • Making sure you are up to speed with what all the terms and jargon on each utility bills means
  • Checking the actual meter readings with the bills you receive
  • Understanding your energy consumption across the business and this as a percentage overhead
  • Checking bills month-by-month for trends, administration errors and to manage effectively
  • Working with experts to help you manage your utility bills more efficiently

A Utilitywise guide, which has been road tested by business owners, is available online or you can speak to the dedicated Utilitywise switching team on 0330 303 3313. As part of its Utility Management Plan service Utilitywise helps customers avoid the pitfalls, which can cost time and money, with the following:

  • Regularly collecting meter readings from businesses and passing these to supplier so that accurate, and not estimated, bills can be issued
  • Having an energy expert check the tariff, VAT and CCL rates on businesses’ utility bills
  • An energy helpline to offer free, impartial and jargon free advice to business users


Further information:

For further information on switching and interviews with spokespeople, please contact:

Notes to editors

New research

  • 2002 small business owners and decision makers were surveyed by Censuswide on behalf of Utilitywise between the 12th  and 16th February 2015.

About Utilitywise

As one of the UK’s leading business energy and water consultancies, Utilitywise is already advising more than 20,000 clients, helping them to get the most value from their energy through better procurement and services that allow them to be more energy efficient.

Having grown from a start-up business in 2006 to managing an effective IPO in 2012, Utilitywise understands the needs and concerns of its small, medium and large customers. It works with clients ranging from South Tyneside Bowls and Social Club and the University of Bradford to FTSE100 BAE Systems and AstraZeneca. Utilitywise aims to debunk the myths that exist around utilities and support businesses across the UK to spend less time worrying about utilities and more energy running their companies.

Utilitywise is a UK company quoted on the AIM market of the London Stock Exchange. For more information, please visit


Posted by on Thursday, the 30. April at 12.51

Utilitywise has been helping businesses manage their business utilities since 2006. With over 40,000 customers across Europe, we help businesses save time, save effort and save money by reducing their energy and water consumption.