FAQ's
Please find below some frequently asked questions. If you would like to find out more, please call us 0870 626 0559, or email us at info@utilitywise.com
I want to get some supplier pricing. What do I do next?
Complete the short “Get a Quote” form on our site homepage, and one of our dedicated, specialist teams will make contact. Alternatively, contact us by telephone on 0870 626 0559, or send us an email to info@utilitywise.com
How much do your services cost?
We have a very broad range of involvement in our clients energy purchasing. Our tendering and quotation service comes at absolutely no charge, with no obligation to accept any of our returned supplier prices. Our energy monitoring product, edd:e, and AMR packages, case-by-case, can be priced as part of an energy contract bundle, with often little to no capital expenditure outlay.
Which suppliers do you work with?
You can see some of our main supplier relationships on our homepage. We offer true “whole-of-market” scope; we trade with every electricity and gas supplier operating in the market.
I don’t want to change suppliers. Can you negotiate with my current supplier?
Yes- We always request pricing from our client’s current supplier. In the ideal, we’ll simply re-negotiate your current supplier renewal offer, and no transfers will be necessary. Your current supplier will bid for your business through a tendering process, managed by your ‘Utilitywise’ account manager.
What can my Account Manager help me with?
We are a team of energy experts. Our account managers become a single point of contact for all of our clients’ energy requirements, replacing departmentalised call-centres. Their role involves:
- General customer service queries
- Billing disputes & rebates
- Bill validation
- Tendering and quotation preparation
- Supplier recommendation
- Meter upgrades and downgrades
- Changing premises
- New sites and site closures
- Supplier contract Terms & Conditions advice
- Flexible and semi-flexible purchasing advice
- Provision of energy market MI and wholesale data
- AMR/ Smart metering pricing and commissioning
- Interpretation of AMR reporting
- Data capture and report interpretation
- Energy efficiency advice
- edd:e, and customised report building
I use flexible purchasing. Can you help with that?
We have access to some of the best energy market MI available. We can help clients who wish to contract on a fixed rate basis, part-flexible, or fully flexible. Our reporting and involvement can be tailored to individual client needs.
I want more than just a pricing agent. What wider support do you offer?
We strive to be different from our competitors. We feel we have the broadest service offering available; beyond a standard “market benchmarking” brokerage proposition. Our client retention rate is extremely high. Please take the time to read our services page, www.utilitywise.com/services/
How can you help lower my consumption/ reduce my company’s environmental impact?
Our data collection and AMR reporting service provides consumption data on a “day plus one” basis, providing a site level consumption pattern. Our ‘edd:e’ energy management product measures power consumption, real-time, at an individual circuit level, providing clients with a unique perspective on their companies usage. With the help of our desktop consultancy analysis, customisable reporting, and our team of fully qualified electricians, we can analyse and interpret usage, and provide practical advice and support on how to reduce your consumption, and if affected, influence your CRC positioning. Please take the time to read our services page, www.utilitywise.com/services/